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Team Lead - Online Call Center
Remote / Online - Candidates ideally in
Cape Coral, Lee County, Florida, 33990, USA
Listed on 2026-01-12
Cape Coral, Lee County, Florida, 33990, USA
Listing for:
Neo Group
Remote/Work from Home
position Listed on 2026-01-12
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Bilingual -
Management
Job Description & How to Apply Below
Call Center Team Lead
About the Role:
We are seeking an experienced, multilingual Call Center Team Lead to manage and guide a team of outbound agents in the fast-paced online casino environment. The ideal candidate is fluent in English plus would benefit a candidate knowledge of another language such as German, Italian, Turkish. Performance-driven, and passionate about leading teams to success in a results-focused sales setting.
Key Responsibilities:
- Lead, motivate, and manage a team of sales agents to achieve individual and team KPIs
- Monitor and evaluate daily performance, providing coaching and feedback
- Track call metrics, conversion rates, and performance reports
- Conduct regular one-on-ones, training sessions, and team meetings
- Support agents in resolving escalated customer issues
- Collaborate with management on strategy, reporting, and campaign planning
- Ensure high-quality customer engagement and compliance with company policies
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