Facilities Coordinator ServiceChannel Remote, Posted ago

Position: Facilities Coordinator ServiceChannel Remote, United States Posted 10 hours ago
Remote## Facilities Coordinator Remote, United States
*
* Location:

** Remote, US
** Work Hours**: 8-5pm ET
** Why You Should Join Us
** Join a team that values efficiency, collaboration, and client satisfaction. As a
** Facilities Coordinator**, you’ll play a critical role in ensuring smooth operations for our client locations by managing service requests and leveraging the Service Channel platform. This is an opportunity to make an impact by improving processes, supporting vendors, and delivering exceptional service.
** What You’ll Do
** In this role, you will serve as the primary point of contact for a single client, managing service requests and ensuring timely resolution. This is a
** Junior level position
** with the opportunity to grow with the role.

Key responsibilities include:

* Monitor and respond to inbound service requests via Zendesk and other platforms
* Triage and prioritize requests to ensure timely resolution
* Dispatch work orders to vendors and follow up to confirm completion and client satisfaction
* Provide basic training and guidance on Service Channel applications to clients and providers
* Identify and report system issues to the Support and Development teams
* Partner with Facility Managers to coordinate services and special projects
* Review work orders for cost-saving opportunities (e.g., warranty, landlord coverage)
* Maintain accurate documentation for all assigned requests
* Ensure compliance with scheduled maintenance services
* Collaborate with team members to share knowledge and maintain seamless workflows
** What You Bring
**** Required

Skills & Experience:

*** Excellent English communication skills (spoken and written)
* Strong attention to detail and ability to document accurately
* Ability to learn quickly, follow processes, and adapt to feedback
* High School Diploma or GED
* Knowledge of facility maintenance and customer service experience preferred
* Reliable attendance and punctuality
** Nice to Have:
*** Experience with Zendesk, Five9, Service Channel
* Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Teams, Outlook)
* Background in restaurant or retail facilities
** What You’ll Get
*** Competitive compensation
* Comprehensive benefits package (health, dental, vision)
* Paid time off and holidays
* Professional development and training opportunities
* Collaborative and supportive team environment
* Opportunity to work with industry-leading tools and technology
** Fortive Corporation Overview
** Fortive’s essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.

We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.

Fortive:
For you, for us, for growth.
** About Service Channel
** Service Channel empowers many of your favorite brands to take care of their brick and mortar locations. Our customers are market leaders in the retail, restaurant, grocery, convenience store, fitness, banking, education and health industries. The facilities and store operations teams at CVS, Trader Joe’s, Adidas, Louis Vuitton and Chipotle, among 500 other brands in over 70+ countries, rely on us to deliver the best…