Customer Success Manager DACH

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Are you passionate about building lasting relationships and ensuring customers achieve exceptional results? Do you thrive on driving value for clients and turning that success into long‑term growth through upselling and expansion? If so, we have the perfect opportunity for you.

Founded in 2016
, Peripass is a logistics SaaS scale‑up
. Our Yard Management Software enables industrial and logistics companies – think Bridgestone, Alpro and Saint‑Gobain – to manage the complete flow of trucks rolling on and off their sites, as well as all trailer movements on‑site.

We’re riding an incredible wave of growth
, with sales skyrocketing and our company expanding faster than ever. Our mission? To revolutionise logistics through digitisation and automation
—and we’re just getting started. Backed by solid funding and a bold vision, we’re scaling internationally and redefining what’s possible in supply chain tech. We’re looking for people who are ready to help shape the future.

As our Customer Success Manager DACH, you will play a key role in the entire customer journey, assisting in the implementation of our solution and ensuring customers continue to benefit from it, while also identifying opportunities for upselling and expansion. You will also be the voice of the customer within our company, contributing to the further development of the Peripass solution.

• Manage the entire implementation of our solution and keep track of scope, time and budget, working with Implementation Consultants who carry out the physical implementation at customer sites.
• Guide customers through the Quick Start onboarding journey, drive early value realisation, and empower customers to confidently adopt and configure the solution themselves.
• Maintain excellent customer success by staying in close contact with customers and ensuring they receive maximum return on investment; cooperate closely with the Customer Support Advisor to resolve more complex issues.
• Initiate improvements to Customer Success processes to increase customer satisfaction.
• Drive growth in your customer portfolio and assist the sales team by spotting cross‑selling opportunities.
• Work from home as desired, and travel to customer sites and to the Ghent office every six weeks.

• Ample room for impact – your voice will be heard and your ideas will shape the future of our solutions.
• A fun, supportive team that brings success stories and jokes to the table every day.
• Flexible work location that suits your goals.
• In‑depth onboarding at the Ghent HQ during the first two weeks and regular visits every six weeks.

• At least a bachelor’s degree or equivalent experience, and at least 5 years of relevant experience in a SaaS company.
• Passion for building a great customer journey and seeing customers succeed.
• Ability to develop professional yet warm relationships with client contacts.
• Enjoy analysing and optimising processes.
• Comfortable working with senior management and preparing for cross‑departmental meetings.
• Diplomatic yet assertive when necessary.
• Excellent verbal and written communication skills in English and German.
• Acknowledge the importance of Information Security & Cyber Security and act accordingly.

Fees:
No salary or benefits details are listed in the provided description.