Remote Support Representative

About the job Remote Travel Support Representative

As a Travel Care Representative
, you will be an essential part of our team, guiding clients through every stage of their journey — from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress‑free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care.

At Getaway Travel Agency USA
, based in sunny Arizona
, we pride ourselves on delivering personalized, high‑quality service to travelers across the country.

• Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate and up‑to‑date information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post‑trip.
• Address concerns with empathy and efficiency, ensuring client satisfaction.

• Remote flexibility — work from anywhere, with hours that fit your lifestyle.
• Exclusive travel perks and access to industry‑only discounts.
• Professional growth — ongoing training and support from a dedicated team.
• Be part of a passionate community focused on building dreams and memories through travel.

• Excellent communication skills — both written and verbal.
• A background in customer service, ideally within travel, tourism, or hospitality.
• High attention to detail, strong organizational habits, and a proactive mindset.
• Tech‑savvy and able to learn new systems and booking tools quickly.
• A genuine enthusiasm for travel and helping others create memorable experiences.