Early Morning Dispatch

Location

Iowa City, IA (Remote - Work from Home)

MCI is a fast‑growing tech‑enabled business services company that delivers Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) solutions across many industries. We seek an Early Morning Call Center Dispatch Representative to provide exceptional customer service by handling inbound and outbound calls, resolving issues, and coordinating with vendors and partners.

• Answer inbound calls and make outbound calls in a friendly, professional manner.
• Resolve customer issues efficiently, aiming for first‑call resolution.
• Use internal systems to research and retrieve information.
• Collaborate with other departments to resolve complex inquiries.
• Accurately document customer interactions and claims.
• Follow scripts, policies, and procedures while applying training and resources.
• Handle sensitive information with confidentiality.
• Escalate unresolved issues to the appropriate team or manager.
• Attend training sessions and stay up to date with program updates.
• Adhere to your assigned part‑time schedule and attendance requirements.

• Must be 18 years of age or older.
• High school diploma or equivalent.
• Excellent organizational, written, and oral communication skills.
• Ability to type swiftly and accurately (20+ words a minute).
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Basic understanding of Windows operating system.
• Highly reliable with the ability to maintain regular attendance and punctuality.
• Ability to evaluate, troubleshoot, and follow‑up on customer issues.
• Aptitude for conflict resolution, problem solving, and negotiation.
• Customer‑service oriented (empathetic, responsive, patient, and conscientious).
• Ability to mult‑task, stay focused, and self‑manage.
• Strong team orientation and customer focus.
• Ability to thrive in a fast‑paced environment where change and ambiguity are prevalent.
• Excellent interpersonal skills and the ability to build relationships with your team and customers.

• Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a Level II background and/or security investigation with a fingerprint.
• Must be willing to submit to drug screening.

At MCI, we believe your hard work deserves recognition and reward. Compensation is based on experience and includes the following benefits and incentives:

• Paid Time Off: Earn PTO and paid holidays.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests with cash bonuses and prizes.
• Health Benefits: Full‑time employees eligible for comprehensive medical, dental, and vision coverage after 60 days; all employees with MEC plans after 30 days (varies by location).
• Retirement Savings: Retirement savings programs where available.
• Disability Insurance: Short‑term disability coverage.
• Life Insurance: Access to life insurance options.
• Supplemental Insurance: Accident and critical illness insurance.
• Career Growth: Focus on internal promotions with significant advancement opportunities.
• Paid Training: Earn a paycheck while learning new skills.
• Fun, Engaging Work Environment: Team‑oriented culture that fosters collaboration and engagement.
• Casual Dress Code: Comfortable attire allowed.

If you’re ready to join a company that recognizes your contributions and supports your growth,
MCI is the place for you. Apply today!

This job operates in a professional office environment. The employee will be largely sedentary and required to sit/stand for long periods while using a computer and telephone headset. The employee may occasionally be required to move around the office, reach in any direction, raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship.…