Customer Service Rep - Work From Home

Our organization operates under a fully unionized benefits structure and partners with tens of thousands of unions and member-based associations across North America and internationally. For more than six decades, we have focused on providing supplemental and long-term benefit programs designed to support working families throughout different stages of life.

• Communicating with members through inbound and outbound calls

• Scheduling and conducting virtual appointments with individuals who request benefit information

• Presenting benefit programs in a clear and professional manner

• Completing digital documentation accurately and efficiently

• Supporting quality standards and ongoing professional development

• Strong verbal communication and interpersonal skills

• Positive attitude and professional demeanor

• Ability to work effectively with individuals and teams

• Customer service or client-facing experience is an asset

• Comfortable working with basic computer systems and digital tools

• Authorized to work in the United States or Canada

• Comprehensive benefits package

• Fully remote work environment

• Flexible scheduling options

• Weekly compensation with performance-based bonus opportunities

• Eligibility for company-sponsored annual travel incentives