Remote; Restrictions Call Center Representative

Remote (With Restrictions) Call Center Representative

Are you passionate about delivering exceptional customer service and making a difference in people’s lives? We are seeking Customer Service Representatives (CSR) to join our team! As the frontline of our organization, you’ll provide outstanding support to members and clients while ensuring smooth coordination of transportation services for ADA Core Services and other disability-based programs. This role combines high-volume call handling with administrative tasks, offering variety and impact every day.

• This position will be onsite for training for 2-3 weeks then fully remote. ALL candidates must live within 40 miles of Phoenix, AZ.

• Handle inbound and outbound calls to assist members, clients, and facilities.
• Verify eligibility and schedule non-emergent transportation and paratransit services.
• Provide top-quality customer service to a diverse population.
• Enter and maintain accurate data in transportation management systems.
• Process picture IDs and manage office supplies and equipment.
• Respond to inquiries and document complaints professionally and promptly.
• Support special projects and maintain confidentiality in compliance with HIPAA regulations.

• Minimum: 1 year of call center experience (any industry).
• Preferred:
  Experience managing high-volume calls (approx. 80/day).
• Ability to work with an automatic dialer system (calls are back-to-back).
• Dedicated workspace and reliable internet (30 Mbps minimum; no hotspots).
• Must be fully available during work hours (cannot be in a caretaking role).

• Make a meaningful impact by helping individuals access essential transportation services.
• Work in a supportive, mission-driven environment.
• Opportunities for growth and development.

This is a Contract position based out of Phoenix, AZ. The role is fully remote after initial onsite training.

The pay range for this position is $16.00 – $16.00 per hour.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD & D for the employee and dependents)
• Short- and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, vacation, or sick leave)

Workplace type:
Fully remote. Final date to receive applications: anticipated to close on January 16, 2026.

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients across North America, Europe, and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we drive change with progressive partners. TEKsystems is an Allegis Group company.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution, and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe, and Asia. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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