Customer Service Representative

Benefits

• Dental insurance
• Health insurance
• Signing bonus

• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Provide product information and assist customers with order processing.
• Resolve customer complaints and issues with empathy and efficiency.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve customer service processes.
• Identify and escalation priority issues to appropriate departments.
• Conduct follow-ups to ensure customer satisfaction and retention.
• Stay updated on product knowledge and company policies.

• High school diploma or equivalent; associate's degree preferred.
• 1-2 years of experience in customer service or related field.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficient in Microsoft Office Suite and customer management software.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Positive attitude and a passion for helping others.
• Availability to work flexible hours, including evenings and weekends.

This is a remote position.