Remote Hotel Coordinator

Employer Industry: Insurance Services

• Salary up to $18/hour
• Opportunity for career advancement and growth within the organization
• Work remotely with flexible scheduling options
• Supportive and caring company culture recognized as one of America's Greatest Workplaces
• Chance to make a meaningful impact by assisting families during challenging times

• Serve as the first point of contact for insured families, confirming their needs and explaining the hotel and payment process
• Search, evaluate, and secure hotel accommodations while balancing family preferences with carrier guidelines
• Facilitate reservations and communicate confirmations to insured families with professionalism and empathy
• Coordinate check‑ins, check‑outs, and extensions, maintaining accurate documentation in internal systems
• Address escalations and support families through challenges, ensuring a high level of customer service

• Minimum of two (2) years of experience in customer service, preferably within travel, hospitality, or insurance industries
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Strong communication, grammar, and interpersonal skills
• Excellent data entry skills with high attention to detail
• Ability to work independently and effectively in a remote team environment

• Bachelor's degree or equivalent from an accredited college or university
• Experience in the travel or hospitality sectors
• Strong organizational skills and ability to multitask
• Ability to handle multiple priorities simultaneously
• Experience managing sensitive situations with care