Customer Advisor
Remote / Online - Candidates ideally in
Montreal, Montréal, Province de Québec, Canada
Listing for:
FortNine
Full Time, Remote/Work from Home
position
Listed on 2026-01-12
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, Call Center / Support, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 20 - 25 CAD Hourly
CAD
20.00
25.00
HOUR
Job Description & How to Apply Below
Position: FortNine Customer Advisor
Location: MontrealOur goal is clear:
do right by our people.
This is a Full Time position.
The salary range for a fully trained agent is between $20 - $25 / hour! The starting salary for this role begins at $20 / hour, and increases to $21.75 / hour once training has been successfully completed. You will also receive a bonus for completing training as soon as you're through, and another increase after your first seasonal period!
What you’ll be doing:
Advising and assisting our customers by phone and email in resolving order processing issues such as cancellations, modifications, shipping/billing inquiries and post-order issues, among other general inquiries. (no sales, no retention statistics, just be helpful!)Performing with substantial autonomy, taking initiative, and independently assessing cases to the best of your abilities! (We don’t believe in micro-managing. We trust our process; if you’re a Fort Niner, you know what you’re doing.)Navigating through multiple computer applications with speed and precision with an attention to detail.Learning the roles and parts all of our different departments play at Fort Nine, and utilizing that knowledge to best help our customers!What we’re looking for:
Minimum of one year experience working in an e-commerce or customer service environment preferred. If you feel as though you have the skills necessary, but have yet to begin your professional career, go ahead and submit your application! We'd love to meet.Bilingualism:
English & French with excellent communication skills, including written and verbal proficiency.Solid computer skills/experience. Excellent at online research.No powersports knowledge whatsoever required. We’ll provide the foundation of your moto-fu that you will continue to build and share!Strong drive for progression:
We want you to succeed. We’ll provide you with access to online learning modules, both for Fort Nine systems and others, that’ll allow you to grow professionally.Must be locally based in Montreal, QC and able to commute to our offices when required!How you benefit:
We’re located within a 5-minute walk from Du College metro (orange line). We also offer free parking, right on-site.Health Insurance including medical, dental, vision and life.Free unlimited healthy snacks and drinks.Clean and newly built office environment with ergonomic workstations, and a work-from-home allocation for remote opportunities that you can use to improve your own space.A team of energetic, respectful, and friendly coworkers.A few more perks that we keep secret! (Though you can expect some fun events, company branded apparel, and a variety of fun opportunities!)Francaise:
Notre objectif est clair : prendre soin des notres.
Il s'agit d'un poste à temps plein.
Le salaire d'un agent entièrement formé se situe entre 20 et 25 dollars de l'heure ! Le salaire de départ pour ce poste est de 20 dollars de l'heure et passe à 21,75 dollars de l'heure une fois la formation achevée avec succès. Vous recevrez également une prime si vous terminez la formation dès que vous avez terminé, et une autre augmentation après votre première période saisonnière !
Ce que vous ferez:
Assister nos clients en résolvant les problèmes de traitement des commandes tels que les annulations, les modifications, les demandes d'expédition/facturation et les problèmes post-commande (pas de ventes, pas de statistiques de rétention, soyez simplement utile!)Fonctionner avec une autonomie substantielle, prendre des initiatives, et évaluer indépendamment les cas au mieux de vos capacités ! (Nous ne croyons pas à la micro-gestion. Nous avons confiance en notre processus ; si vous êtes un Fort Niner, vous savez ce que vous faites.)Naviguer à travers multiples applications informatiques avec rapidité et précision avec une attention aux détails.Apprendre les rôles et les parties que tous nos différents départements jouent à Fort Nine, et utiliser cette connaissance pour mieux aider nos clients !Ce que nous recherchons:
Un minimum d'un an d'expérience dans un environnement de commerce électronique ou de service à la clientèle est préférable. Si vous pensez que vous avez les compétences nécessaires, mais que vous n'avez…
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