Remote Call Center Representative; Manitoba Job Manitoba Canada,Customer Service/HelpDesk

Position: Remote Call Center Representative (Manitoba)

POSITION OVERVIEW

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are seeking a customer service, help desk, technical support, and sales representatives to support inbound customer inquiries, or troubleshoot basic technical issues, and assist customers in adding or removing products and services. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure best in class customer experience.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

--------------

...

POSITION RESPONSIBILITIES

Key Responsibilities:

Listen to customers, understand their needs, and resolve customer issues

Utilize systems and technology to complete account management tasks

Recognize sales opportunity and apply sales skills to upgrade

Explain and position the products and processes with customers

Appropriately escalate customer dissatisfaction with managerial team

Ensure first call resolution through problems solving and effective call handling

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

Must be 18 years of age or older

High school diploma or equivalent

Excellent organizational, written, and oral communication skills

The ability to type swiftly and accurately (20+ words a minute)

Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

Basic understanding of Windows operating system

Highly reliable with the ability to maintain regular attendance and punctuality

The ability to evaluate, troubleshoot, and follow-up on customer issues

An aptitude for conflict resolution, problem solving and negotiation

Must be customer service oriented (empathetic, responsive, patient, and conscientious)

Ability to multi-task, stay focused and self-manage

Strong team orientation and customer focus

The ability to thrive in a fast-paced environment where change and ambiguity prevalent

Excellent interpersonal skills and the ability to build relationships with your team and customers

CONDITIONS OF EMPLOYMENT

All MCI Locations

Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.

Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:
We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

Paid Time Off
:
Earn PTO and paid holidays to take the time you need.

Incentives & Rewards
:
Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations—and sometimes even cars!

Health Benefits
:
Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.

Retirement Savings
:
Secure your future with retirement savings programs, where available.

Disability Insurance
:
Short- and long-term disability coverage is available to help protect you during unexpected challenges.

Life Insurance
:
Access life insurance options to safeguard your loved ones.

Career Growth
:
With a focus on internal promotions, employees enjoy significant advancement opportunities.

Paid Training
:
Learn new skills while earning a paycheck.

Fun, Engaging Work Environment
:
Enjoy a team-oriented culture that fosters collaboration and engagement.

Casual Dress Code
:
Be comfortable while you work.

Compensation & Benefits that Fit Your Life
MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If…


Increase/decrease your Search Radius (miles)



Job Posting Language