Entry Level Remote Customer Service Representative; Prince Edward Job Prince Edward Island Canada,Customer Service/HelpDesk

Position: Entry Level Remote Customer Service Representative (Prince Edward Island)

POSITION OVERVIEW

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you passionate about helping others and ready to launch a rewarding career in customer service? We’re hiring Customer Service Representatives to support inbound calls, technical troubleshooting, and back-office processing for both commercial and public sector clients. You’ll be the voice behind some of the world’s most recognized brands delivering exceptional service and building lasting customer relationships.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

--------------

POSITION RESPONSIBILITIES

Key Responsibilities:

Engage with customers via inbound calls to understand and resolve their issues.

Use internal systems to manage accounts and process requests efficiently.

Identify opportunities to upsell or upgrade services using consultative sales techniques.

Clearly explain products, services, and processes to customers.

Escalate complex issues to management when necessary.

Ensure first-call resolution through effective communication and problem-solving.

CANDIDATE QUALIFICATIONS

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

Qualifications

Age 18+ with a high school diploma or equivalent.

Strong written and verbal communication skills.

Typing speed of 20+ WPM with accuracy.

Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).

Familiarity with Windows operating systems.

Dependable and punctual with a strong work ethic.

Skilled in conflict resolution, troubleshooting, and customer engagement.

Empathetic, patient, and responsive to customer needs.

Able to multitask, stay organized, and work independently.

Team-oriented with a customer-first mindset.

Comfortable in a fast-paced, dynamic environment.

CONDITIONS OF EMPLOYMENT

All MCI Locations

Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.

Must be willing to submit to drug screening. Job offers are contingent on drug screening results. (Does not apply in Canada)

COMPENSATION DETAILS

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

Paid Time Off: Earn PTO and paid holidays to take the time you need.

Health Benefits: Full-time employees are eligible for supplemental health coverage through Blue Cross.

Life Insurance: Access life insurance options to safeguard your loved ones.

Supplemental Insurance: Accident and critical illness insurance

Career Growth: With a focus on…


Increase/decrease your Search Radius (miles)



Job Posting Language