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Head of CS & Support Ops — Remote
Remote / Online - Candidates ideally in
Ottawa, Ontario, Canada
Listed on 2026-01-12
Ottawa, Ontario, Canada
Listing for:
Korn Ferry
Remote/Work from Home
position Listed on 2026-01-12
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Technical Support -
IT/Tech
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
A leading recruitment firm is seeking a Head of Customer Success & Support Operations. This fully remote role involves leading customer support teams, developing standard operating procedures (SOPs), and ensuring customer satisfaction through improved onboarding and retention strategies. Candidates should have over 5 years of relevant experience in customer success and team leadership, with strong communication skills in English. This position offers significant ownership and a performance-based bonus linked to key metrics.
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