Customer Service Assistant

Location: Studley

Redditch - £14 per hour plus holiday pay - Maternity Contract  8am-4pm or 8.30am-4.30pm.  

Do you enjoy keeping lots of moving parts under control and getting a quiet sense of satisfaction when everything runs like clockwork? This role could be your thing.

Our client is looking for a Collection Service Assistant to join their operations team. You’ll be at the heart of the collection process – planning collections, talking to depots and carriers, and fixing issues before they become problems.

What will my day-to-day duties be for this Customer Service Assistant role?

Planning collections

Organising collection orders with drop points and carriers

Scheduling collections to maximise recovery rates

Issuing collection orders and chasing where needed

Helping plan collections for major distribution centres and “direct service” customers

Talking to drop points

Being the first point of contact for drop points regarding pallet collections

Making outbound calls to arrange collections and deal with queries

Spotting potential issues and flagging them to the wider team

Keeping the data spot on

Updating and maintaining the drop point database so information is always accurate and up to date

Checking that agreed processes with major retailers are being followed

Highlighting any bottlenecks or process issues

Sorting collection issues

Working with the transport team to find alternative carrier solutions when collections fail

Correcting data in the system and making sure the right people are informed

Escalating any major incidents that could affect the overall collection flow

What skills and experience do I need for this Customer Service Assistant role?

Experience in logistics, transport planning, collections, or a similar coordination role

Strong planning and organising skills – juggling priorities and deadlines is your comfort zone

Good analytical skills – you can spot patterns, issues and root causes, not just symptoms

Confident communication style – happy talking to depots, carriers and colleagues on the phone and by email

Ability to stay calm under pressure and keep things moving when problems crop up

A flexible, adaptable approach – you’re comfortable with change

A real quality focus – you like things done properly and accurately

Confident user of Excel and general IT systems

Comfortable working with databases / portals and updating records accurately

What's on offer for this Customer Service Assistant role?

Maternity contract for 12 months and the chance to become a permanent member of staff

Hours of work 8-4 or 8.30-4.30

The chance to play a key role in a busy, growing operation

A varied role with a mix of planning, customer contact and problem-solving

Supportive team environment with clear processes and KPIs

£14-£15 per hour

This role is office based at the moment but there may be hybrid working in the future (working at home 1 day per week)

Interested?

If this sounds like you, hit apply or send your CV to Arden Personnel quoting “Collection Service Assistant” in the subject line.

We’re reviewing CVs now! Apply today or contact Arden Personnel for more information.

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Arden Personnel – Connecting Talent with Opportunity

Arden Personnel is a local independent recruitment agency with offices in Alcester, Warwickshire and Redditch, Worcestershire.

We recruit for companies based in Alcester, Evesham, Bidford-on-Avon, Stratford-upon-Avon, Henley-in-Arden, Leamington Spa, Redditch, Bromsgrove, and Studley.

We want your experience with using a recruitment agency to be good and will always endeavour to get back to all applicants.

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