Customer Services Specialist; gn - NL

Customer Services Specialist (gn)
- Location:

Noordwijkerhout NL

As part of a leading European B2B platform for on-the-road payment solutions, you will work in a dynamic and agile environment, driving the transition towards an efficient and sustainable future of mobility.

Based in Noordwijkerhout, our team provides a complete mobility solution for the business market in the Netherlands, Belgium, and Luxembourg. As a Customer Services Specialist you are a crucial link in our customer and sales process.

Do you want to work in a role where you advise and contribute to growth? If you are customer-focused and commercially driven, this role is for you.

As a Customer Services Specialist at DKV Euro Service B.V. you are the point of contact for our customers and actively contribute to strengthening customer relationships and commercial growth. You support customers in the Netherlands, Belgium, and Luxembourg with their mobility needs, advise them, identify commercial opportunities and work closely with the field sales team to prepare quotations, follow up on requests and actively look for up-sell and cross-sell opportunities.

You will join an engaged and enthusiastic team of 12 colleagues and report to the Team Lead Customer Consultancy.

• First point of contact for customers and field sales by phone
• Answering customer questions/requests via email
• Recording activities and processing changes in CRM systems
• Acting as a link between customer and field sales
• Advising customers on solutions
• Making courtesy calls to new customers to welcome them and answer any questions about our products and services
• Supporting sales through upselling

• Availability of at least 32 hours per week (maximum 40 hours)
• Minimum completed vocational education (MBO)
• High level of accuracy and attention to detail
• Stress-resistant
• Excellent command of Dutch and English; knowledge of French and German is a plus
• Strong customer-oriented attitude and communication skills
• Proactive and solution-oriented work style
• Ability to assess situations and translate them into concrete actions within existing processes
• Knowledge of Microsoft Dynamics is a plus

• One-year contract with the possibility of permanent employment
• Competitive salary
• A friendly office in Noordwijkerhout with an informal atmosphere, flat structure, and short communication lines
• 27 vacation days based on a 40-hour workweek
• Pension plan and premium-free pension
• Travel allowance
• After completing the onboarding period, hybrid working is possible, with a maximum of 2 days working from home
• Free parking at the office

We are looking forward to your application and to applicants who enrich our diverse culture. Regardless of age, gender, origin and sexual identity and orientation, severely disabled applicants will be given preference if equally qualified.

This position can be full‑time or part‑time (min. 30h/week). Many of our employees work part‑time or in flexible working models. Please talk to us about the flexibility you need during the application process.

Have any questions? Please contact Caroline Posthuma via carol