Desk Operator

Help-desk Administrator Required

Job Type: Temp - Perm

Start date:

Immediate/Notice period

Location:

Salford

Salary: 25,500 - 26,000

JOB DESCRIPTION:

An exciting opportunity for a Help-desk operator in Salford. Our client is looking for an experienced, fast paced, and hardworking Help-desk operator to join their team, with an immediate start. This is a temp - perm position.

Working hours

Monday to Friday, 8:30am - 5:00pm

Expectation of 1 in 6-8 weekends (days off provided during the week)

Weekend shifts are work from home due to office opening times

Shifts will always fall between 7:00am - 7:00pm

Daily responsibilities will include:

• Achieve Key Performance Indicators (KPI's) related to customer service, client knowledge, system knowledge and attendance as captured in the operator balanced scorecard
• Provide accurate records of all the details of each Service request into the appropriate systems
• Provide a level of customer service which meets or exceeds the service commitment
• Accurately record details of all Service Requests
• Exhibit clear and professional behaviour when communicating via telephone or mail
• To achieve a high degree of customer and supplier satisfaction

Requirements for the role:

• Customer Service/Helpdesk experience
• Good Communication
• Knowledge of computer databases and their applications
• Planning and Organising
• Analytical Thinking

If you are interested in the role, please send your CV or call Jess on (phone number removed)