Customer Onboarding Specialist - DACH

Location: Arco

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About The Company
At Smartness, we build the future of hospitality tech. Our SaaS helps lodging providers boost revenues by 30%+ and increase direct bookings. We are the fastest-growing B2B SaaS in the industry, trusted by 4,000+ clients across 40+ countries with billions of euros in bookings processed. Backed by top international investors and named one of Italy's Top 10 Linked In Startups, we are on a mission to scale globally.
About

The Role
What Will You Do?
We need a dedicated and detail-oriented Customer Onboarding Specialist to ensure a seamless experience for new clients as they begin their journey with Smartpricing. You will guide clients through onboarding, help them understand our products, and integrate our solutions.
You Will Be Responsible For

Managing end-to-end onboarding for new clients, including account setup, product configuration, and initial training.
Conducting personalized training sessions and webinars to educate clients on using our solutions.
Serving as the primary point of contact during onboarding, addressing questions and providing solutions.
Creating and maintaining onboarding documentation, guides, and resources.
Collaborating with Sales, Customer Success, and Product teams to ensure a cohesive experience and provide feedback for product improvements.

What Are We Looking For?

Strong background in client onboarding, customer success, or a related SaaS role.
Ability to manage multiple onboarding projects, prioritize tasks, and meet deadlines.
Excellent verbal and written communication skills, conveying complex info clearly.
Critical thinking, proactive problem solving, and strong client relationship skills.
Previous hospitality industry experience is a plus.
German native; professional fluency in Italian and English.

What Do We Offer?

Work in a fast-paced, small, high-performing team where you matter.
Freedom from toxic culture; a supportive environment.
Opportunity to join one of the best travel‑tech sales teams in Europe.
Space for growth, learning from mistakes, and bold choices.
Voice matters: meetings encourage new ideas and projects.
Continuous improvement of sales processes and approaches.
Fun culture and team‑building events.
Remote working with occasional meetups.

Still not convinced? Check out our "Work With Us" page:
Before you Apply

We are highly driven, setting ambitious goals.
We work harder than most.
We push boundaries and grow rapidly.
We maintain high standards of excellence and culture.
If this role isn’t the right fit, we may part ways for both parties’ benefit.

We hope this helps. If you believe this could be your next adventure, apply now to discover your full potential with us!

Location:

Arco, Trentino‑Alto Adige, Italy.
Seniority level:
Mid‑Senior level.

Employment type:

Full‑time. Job function:
Other. Industries:
Software Development.
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