Customer Support Advisor; German & English Speaker

Customer Support Advisor (German + English Speaker)

Remote, Türkiye | Full-Time

Are you passionate about helping customers and solving problems? Do you speak German at C1+ level and want to work in a dynamic international environment? We are looking for a Customer Support Advisor to assist users of a major global digital platform across multiple support channels.

As a Customer Support Advisor, you will support users with:

• Technical questions
• Account and login issues
• Subscription-related inquiries
• Content or service guidance

Support is delivered through a combination of Calls, Chat, Email, and Social Media
. You will not handle two live or two offline channels at the same time. This is a remote position, open to candidates based anywhere in Türkiye.

• Laptop
• Monitor

German C1+ level

Live Support:

• Chat
• Voice Calls

Offline Support:

• Email
• Social Media

To support Social Media channels an internal assessment is required.

Training: 10 business days, delivered online

Net Salary: 33,000 TL

Quality Bonus: 10%

Meal Allowance (Pluxee): 4,500 TL

Private Health Insurance: Mapfre ÖSS

If you're a motivated German-speaking professional looking to grow your career in customer support, we would love to hear from you!

Send your CV or contact us for more information.