Empty Property Officer

Empty Property Officer

Platform Housing Group are one of the largest housing associations in the Midlands. Now is a great time to join Platform – we are a dynamic, forward‑thinking social housing business that offers employees an inclusive and supportive environment with excellent benefits and family‑friendly policies.

We are currently recruiting for an Empty Property Officer to join our very busy New Customers team. Our aim is to provide our customers a positive journey at a stressful time, so they recommend us to everyone they know and become the landlord of choice.

As an Empty Property Officer you will liaise with customers, internal stakeholders and colleagues to ensure properties are let without delay in adherence to company policy and procedures.

You will provide an efficient and responsive service to new and existing customers at all times, ensuring customer satisfaction is a priority while achieving and exceeding KPI targets.

This role is home‑based but requires you to travel into the office at least once a month for team meetings and training. Our offices are in Worcester and Solihull; candidates should ideally be based in the Midlands and have the ability to commute to one of these offices.

This role is on a fixed‑term contract until 31st December 2026.

• Experience with in a Lettings role would be preferred, but experience within a Housing environment will also be considered.
• You will be an effective communicator with the ability to have difficult conversations with customers via phone, e‑mail and letter.
• You will have the ability to work towards and exceed KPIs.
• As this is a fast‑paced environment where no two days are the same, you will possess excellent organisational skills and be able to adapt to changing priorities.
• The ability to work effectively in a team environment while working from home is paramount.
• Basic DBS check is required for this role.

• Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave.
• Family‑friendly policies including generous paternity, maternity, shared parental and adoption leave plus 3 days paid urgent domestic leave.
• Medicash membership for all employees, which includes access to an employee assistance programme, discounted gym membership and exclusive discounts.
• Health Cash Plan worth up to £1700 p/a with cashback for dental, optical, physio and complementary therapies, and more.
• Pension contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions).
• Learning and development opportunities.
• Salary‑sacrifice electric vehicle scheme.
• Employee reward and recognition scheme with wellbeing hub and discounts from a wide range of retailers.

Interviews are scheduled to take place via Microsoft Teams on 4th February. In the event of a high number of applications being received, we may close the advert earlier, so early applications are encouraged.