Customer Support Specialist
Remote / Online - Candidates ideally in
Coos Bay, Coos County, Oregon, 97458, USA
Listed on 2026-01-12
Coos Bay, Coos County, Oregon, 97458, USA
Listing for:
AllTrails
Remote/Work from Home
position Listed on 2026-01-12
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support, Customer Service Rep, Technical Support
Job Description & How to Apply Below
Why consider this job opportunity:
- Salary up to $75,000 per year
- Opportunity for career advancement and growth within the organization
- Flexible remote work options available, with encouragement for local employees to visit the office once a week
- Comprehensive health, dental, and vision coverage to support your well-being
- Unlimited PTO and flexible parental leave policies to prioritize work-life balance
- Unique "Trail Days" initiative allowing one dedicated day per month to enjoy the outdoors and provide product feedback
- Respond to and troubleshoot customer support issues and tickets across web and mobile platforms
- Collaborate with a close-knit team to identify trends, bugs, and elevate priority issues
- Serve as the voice of the community, championing feature requests to the Product team
- Assist the Product team with QA testing to ensure product quality
- Engage directly with customers to understand their pain points and ensure timely resolution
- 2-4 years of work experience in a customer support role in software
- Excellent written and verbal communication skills, with the ability to explain complex concepts simply
- Experience collaborating with Product, Engineering, and Marketing stakeholders
- A natural curiosity that drives learning and investigation
- Demonstrated humility, empathy, and open-mindedness in customer interactions
- Ability to communicate in French;
Spanish, Danish, and/or Dutch are also advantageous - Familiarity with customer support tools such as Zendesk, Jira, and Ada
- Knowledge of the mapping application ecosystem
- Passion for outdoor activities and exploration
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