Continuum Global Solutions

Bilingual Healthcare Customer Care Representative (Remote 100% in Texas) Continuum Global Solutions

Job Category:
Customer Service

Overview

Description

Austin, TX, US, 75223

Customer Service Representative – Bilingual (100% REMOTE)

We are hiring bilingual Customer Service Representatives to support incoming calls from Spanish‑speaking individuals looking to answer questions about their Health Insurance. This full‑time, 100% remote position offers paid virtual training. You must have a desktop or laptop computer, high‑speed internet, and live in one of the states listed below.

RESPONSIBILITIES:

• Speak to members about their copayment cost, plan information, claim information, and general benefits information.
• Call for referral if needed and explain copay costs, coverage, and provider participation.
• Speak to customers in Spanish and document the call in English.
• Navigate multiple computer applications with speed and accuracy.

TECHNICAL REQUIREMENTS:

• High‑speed broadband internet with at least 10 Mbps download speed.
• Must live in one of these states: AL, AR, FL, GA, , IN, KY, MS, MT, NC, OK, PA, NE, SC, TX, UT, VA, & WY.
• Quiet, secured workspace.
• A USB‑wired headset with noise‑cancelling microphone.

ADDITIONAL REQUIREMENTS:

• Fluent in Spanish and English.
• 18+ years old with a high school diploma or GED.
• At least 1 year of customer service experience.
• Professional, positive attitude and courteous telephone etiquette.
• Open, flexible schedule availability (evenings/weekends required).
• Background check and drug test required.

BENEFITS & PERKS:

• $15 per hour + overtime available.
• Benefits eligible after day 1.
• Access up to 50% of your pay immediately after your shift.
• Health insurance (medical, dental, vision) & other benefits.
• Pet insurance.
• Paid, virtual training.
• Flexible, remote work environment.
• Opportunity for professional development.

Professional Development

Employees with six (6) months of service in their current position are eligible to apply for a new position for which they are qualified based on requisite skills, education, experience, and current job performance. Employees with less than six (6) months of service may change positions before the six‑month period if both the employee’s current manager and the manager of the open position agree and a transition date is agreed upon.

New‑hire training time is not applied toward the six‑month service requirement. If an employee is currently on any type of performance improvement review, the employee will be considered ineligible for an open position.

About Continuum Global Solutions, LLC

Continuum Global Solutions’ customer‑care services and call centers are embraced by top companies worldwide. The company’s Fortune‑500 clients rely on its vast expertise in customer care management. Continuum leverages world‑class voice, chat, email, and social technologies. Continuum has more than 16,000 employees in major international markets and serves tier‑1 clients across multiple industry verticals. More information can be found at .

Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.