Service Coordinator

Overview

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world.

This position reports to:
Director, Data Center Services Center of Excellence.

Location:

United States, Maine. Remote work model.

• Coordinate service work performed at site and ensure it complies with ABB's and customer's guidelines.
• Act as a single point of contact for the customer during the execution of a service job.
• Deliver responsive support coordination to exceed customer expectations and experience.
• Maintain continuous communication with customers and manage requirements and enquiries.
• Plan, schedule and oversee all service jobs with necessary resources, spare parts and logistics.
• Manage customer satisfaction by ensuring that ABB fulfills its contractual obligations and business requirements.
• Manage the service order process from quotation to invoicing and cash collection.
• Prepare and manage all required reporting and documentation in a timely manner.
• Identify suggestions for product, quality and customer service improvement and discuss them with management.
• Coordinate activities with other ABB units and teams to harmonize service activities and maximize service sales.
• Apply functional processes consistently, considering links to other teams.

• Associate's or Bachelor's degree preferred, or equivalent combination of education and relevant professional experience.
• Demonstrated experience with Microsoft Windows, Microsoft Office applications, SAP, and Salesforce.
• Strong organizational skills and proven ability to coordinate, execute, and follow through on tasks and projects.
• Ability to learn and adapt quickly to new digital tools and platforms.

• Safety & Integrity
• Customer Focus & Quality
• Innovation & Speed
• Ownership & Performance
• Collaboration & Trust
• Safety & Compliance – commitment to Safety and HSE principles.
• Customer Service Orientation – deliver high‑quality service and support.
• Planning & Prioritization – schedule and prioritize work to meet deadlines.
• Quality Mindset – apply quality standards and continuous improvement practices.
• Cross‑Functional Collaboration – work effectively across departments and teams.
• Process & Productivity – leverage established processes, tools, and systems.
• Industry Experience – experience with Parallel Switchgear is highly desirable.

• Health, Life & Disability:
  • Choice between two medical plan options: PPO Copay Plan or High Deductible Plan.
  • Dental plan options:
    Core and Core Plus.
  • Vision benefit.
  • Company‑paid life insurance (2× base pay).
  • Company‑paid AD&D (1× base pay).
  • Voluntary life and AD&D – 100% employee paid.
  • Short‑Term Disability – up to 26 weeks, company paid.
  • Long‑Term Disability – 60% of pay, company paid (buy‑up to 66 2⁄3%).
  • Supplemental benefits – 100% employee paid (accident, hospital indemnity, critical illness, pet insurance).
  • Parental Leave – up to 6 weeks.
  • Employee Assistance Program.
  • Health Advocate support resources.
  • Employee discount program.
• Retirement:
  • 401(k) Savings Plan with Company Contributions.
  • Employee Stock Acquisition Plan (ESAP).
• Time off:
  • 11 paid holidays.
  • Salaried exempt positions receive vacation under a permissive time‑away policy.

Expected salary: $79,800 – $127,680 annually, based on experience and qualifications.

ABB is an Equal Employment Opportunity and affirmative action employer for protected veterans and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to sex, gender identity, gender expression, sexual orientation, marital status, citizenship, age, race and ethnicity, including historically associated traits, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected veteran status, or any other characteristic protected by federal and state law.

For more information regarding your EEO rights as an applicant, please visit: https://(Use the "Apply for this Job" box below). Your Rights
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