Customer Service Representative; Remote

Position: Customer Service Representative (Remote - USA)

Customer Service Representative (Remote - USA) (Finance)

Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers' toughest challenges.

While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy:  applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description Transition Notice (Purification & Filtration)

Solventum has entered into a definitive agreement to sell our Purification & Filtration business to Thermo Fisher Scientific. This transaction is anticipated to be completed by the end of 2025, subject to the satisfaction of customary closing conditions, receipt of regulatory approvals, and country-specific information and consultation needs where required. This is a significant milestone for the P&F business and will allow for strategic investment and resources to sustain growth and deliver customer solutions.

By joining us during this transitional period, you will work alongside an energized, mission-driven team navigating this transition together. Until then, Solventum will continue to operate as a unified entity, and employment is subject to all applicable terms and conditions as set forth in our employment agreements and company policies.

The Impact You'll Make in this Role

• Acting as the primary liaison between Solventum and our customers
• Managing order entry and end-to-end order support (entry through delivery)
• Handling order status updates, product information inquiries, pricing, shipping, inventory requests, and issue resolution
• Supporting key account order management and customer-specific needs
• Communicating clearly and professionally with external customers and internal partners via phone and written correspondence
• Managing order-related issue resolution by raising internal tickets and coordinating with cross-functional teams (order management, shipping/tracking, product inquiries, pricing/invoicing)
• Applying systematic problem-solving to material information records, master data monitoring, and transaction accuracy
• Supporting price change activities by reviewing order reports and partnering with customers and internal teams on updates and resolution
• Educating customers on processes and directing them to appropriate resources to drive self-service and reduce friction
• Handling non-routine and complex inquiries, claims, and complaints by interpreting policies/regulations, investigating issues, and implementing service solutions
• Improving customer satisfaction by identifying recurring issues, root causes, and barriers to resolution; sharing insights and recommendations to prevent future problems
• Participating in and maintaining a quality service culture within the Customer Service organization and across the division
• Developing and leading improvements to work processes and tools to enhance customer experience, speed, and accuracy

Your Skills and Expertise

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

• Bachelor's Degree or higher (completed and verified prior to start) from an accredited institution
• High School Diploma/GED and four (4) years of customer service experience

Additional qualifications that could help you succeed even further in this role include:

• 2+ years using SAP Order Management to process and manage customer orders
• 2+ years working within Salesforce to support customer/order processing activities
• 2+ years using JDE (JD Edwards) Order Management to process and manage customer orders

Additional Information

• Work Location:
  
  Remote
• Travel:
  May include up to 5% domestic travel
• Relocation Assistance:
  Not Authorized

Additional Requirements

Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H-1B).

Supporting Your Well-being

Solventum offers many programs to help you live your best life, both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.

Equal Employment Opportunity

Solventum is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, or any other legally…