Live Chat Representative

Job Description

As a Live Chat Representative, your primary role is to provide exceptional customer support and assistance through live chat platforms. You will engage with customers to address inquiries, troubleshoot issues, and provide product or service information to ensure a seamless customer experience.

• Engage with customers through live chat to promptly address questions, concerns, and issues.
• Resolve customer inquiries by providing accurate information about products, services, or account details.
• Troubleshoot and resolve basic technical or account-related issues, escalating more complex concerns as needed.
• Track and document customer interactions, updates, and resolutions in the company’s CRM or ticketing system.
• Collaborate with other customer support teams to improve the overall customer experience.
• Maintain professionalism, empathy, and patience during all customer interactions to ensure a positive service experience.
• Stay up-to-date with product knowledge, company policies, and system changes to provide accurate support.

• Strong written communication skills with excellent grammar and spelling.
• Problem-solving abilities and comfort with troubleshooting.
• Ability to work in a fast-paced environment and handle multiple chat conversations simultaneously.
• Experience in customer service or a similar support role is preferred.
• Familiarity with CRM software, live chat tools, and basic technical troubleshooting is beneficial.

Job Type: Full-time / Part-time / Remote