Sales & Customer Success Associate

As a Sales & Customer Success Associate, you ensure residents attain the high-caliber network they expect without complication. By advising on Frontier Fiber installation logistics and service alignment, the Sales & Customer Success Associate guarantees every account is engineered for seamless, high-performance operation starting at activation.

• Respond to residential inquiries about Frontier Fiber speeds, symmetrical bandwidth, high‑speed internet, and wireless device compatibility with clear guidance.

• Educate residents on Frontier’s fiber‑optic advantages, including 4K streaming, low‑latency gaming, and reliable home office connectivity.

• Assess household accounts and recommend Frontier Fiber and wireless plan adjustments that improve billing clarity, network efficiency, and satisfaction.

• Process Frontier service enrollments, hardware orders, and account migrations with accurate documentation and compliance with residential standards.

• Troubleshoot setup challenges and answer new‑service questions to ensure smooth transitions to Frontier Fiber, Wi‑Fi, and mobile devices.

• Verify data integrity and confirm Frontier residential promotions are correctly applied to maximize customer value.