Senior Support Associate

Employer Industry: Digital Healthcare

• Salary up to $65,000 per year
• Opportunity for stock options and a comprehensive benefits package
• Fully remote work environment, allowing flexibility in your work location
• 16 weeks of 100% paid parental leave and new parent stipend for eligible employees
• Annual professional development stipend and access to personal career coaching
• Supportive and inclusive culture with a focus on employee well‑being

• Act as the first point of contact, delivering exemplary service to members and providers via phone, email, and live chat
• Share information about the employer's services, including product functionality and benefits eligibility
• Assist members with account setup, enrollment, pharmacy coordination, and appointment bookings
• Provide first-line technical support and elevate issues according to procedures
• Collaborate with teammates and cross‑functionally to resolve member escalations and improve services

• Minimum of 2 years of experience in high‑volume customer service settings
• Experience providing customer support through phone, live chat, and messaging
• Strong written and verbal communication skills with a high degree of empathy
• Excellent organizational skills and attention to detail
• Experience working in remote team environments

• Experience in the health‑tech, fertility benefits, or insurance sectors
• Familiarity with specialty medications or chronic condition programs
• Experience coordinating with pharmacies, prescribers, or clinical operations teams
• Proficiency with Zendesk, Slack, and Google Work spaces
• Background in a fast‑paced startup environment

We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter an employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position.

Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.