Client Engagement Associate

As a Client Experience Associate, you bring the future home—today. For 3V Expansions, the Client Experience Associate designs seamless digital lifestyles:
Fiber internet that handles 4K streaming and Zoom calls simultaneously, wireless networks that keep up with pool parties, and cellular devices that perform flawlessly from Old Town to the hills.

• Provide frontline support for inquiries about high‑speed fiber internet, bandwidth needs, and wireless device integration.

• Assist households in selecting connectivity hardware by matching ultra-fast speeds with their streaming, gaming, and remote work requirements.

• Troubleshoot account setup concerns by guiding customers through router configuration, Wi‑Fi optimization, and mobile device activation.

• Recommend tailored solutions by aligning usage patterns with diverse fiber speed tiers and value‑driven wireless promotions.

• Process new service enrollments, upgrades, and account modifications with precision, ensuring data accuracy and compliance with service standards.

• Conduct account reviews and apply eligible promotions to provide customers with a transparent understanding of their digital service value.