US - Staffing - IA Rebrand Chat Support

Job title:

IA Rebrand Chat Support

Number of positions: 10

Interview Details:
Video interviews 1 or 2 rounds. Interviews will be conducted starting 01/05/2026.

Location:

Remote, open to candidates across all U.S. time zones. (Please include location and time zone at the top of resumes).

This position is a contracted role supporting customer service for Safeco Insurance, a Client company.

*** /hour

Training hours: 2 weeks, Monday through Friday, 7 AM to 3:30 PM PST, 100% Mandatory Attendance

Training

Start Date:

Monday, February 16, 2026.

Hours of operation after training:
Monday through Friday, 8 AM to 8 PM EST. Candidates must be available to work an 8-hour shift within this time frame. Full time (40 hours per week); no part-time available.

• Quiet space to conduct business, free of all distractions and background noise. (including during all of training hours)
• Broadband/Cable/Fiber internet connection with the ability to hard wire connect through an ethernet cord. Speeds of 25 mbps or faster for downloads and 5 mbps or faster for uploads are required. Cellular or Satellite internet is not adequate.
• Workstation in home should have the space needed for two 24-inch monitors and a desktop computer
• Attendance required 100% through training

• Safeco provides all equipment needed, the only things not provided are a desk and a chair.
• Equipment will be shipped
• You will be required to use equipment provided by company.
• No personal equipment allowed.

Under moderate supervision, representatives provide excellent customer service via online chats and texts with timely and accurate information to policyholders. May independently solve problems of limited scope and complexity. Performs in a fast-paced, high-production, high-volume environment that focuses heavily on customer service. A high degree of expertise in computer skills is required.

• Help customers in their time of need by building rapport, responding to, and resolving online chats and texts.
• Provides first chat resolution.
• Follow department guidelines for account documentation.
• Adhere to standard operating procedures and consistently utilizes resources provided.

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.