Remote Credit Representative; Phoenix, AZ area

If you have a knack for collections and a genuine passion for helping others while delivering top‑notch customer service? If so, keep reading!

Join Professional – the leading national accounts receivable management services provider!

We’re looking for enthusiastic Remote Credit Representatives who are ready to make a difference. At Professional, we’re revolutionizing the collections industry, one call, text, and chat at a time. With our comprehensive training, you’ll be well‑equipped to help people navigate tough times. Are you ready to make a difference in the lives of others?

At Professional, we prioritize meaningful and productive interactions. We’re seeking dynamic team players who genuinely want to assist others. Using state‑of‑the‑art omni‑channel communication technology, you’ll have the opportunity to provide exceptional customer service to consumers through text, live chat, email and phone calls at every touch point.

Ready to join our team and transform the collections industry? Apply now and start making a real impact!

• Position is Full‑Time, 40 hours per week, working Monday – Friday, 8 am – 5 pm PST
• Location:
  
  Work from Home (Phoenix, AZ area only)

• Minimum of 1.5 years 1st or 3rd party collection experience, preferred.
• Dedicated, private room in your home that is quiet during work hours.
• Internet connection of 50 MB or more, which is hard‑wired (Ethernet connected) from the modem to your company PC.
• You must have a laptop to use during the initial training. Professional will provide all computer equipment after the initial training.
• Your desktop work surface must have room for 2 PC monitors.
• You will be required to sign and acknowledge these work‑from‑home requirements.
• Must have a personal cell phone to install a security application.
• Must be present in virtual work environment via company provided webcam during all working hours.
• Must be meeting minimum performance levels and KPI’s.

• Use state‑of‑the‑art technology and communicate with Consumers via phone, live chat, email and text.
• We will train you to take inbound and outbound call with utmost professionalism and courtesy.
• Negotiate and set‑up payments.
• Navigate cutting edge Customer Relationship Management (CRM) software.
• Learn negotiation and sales techniques applicable to all industries.
• Negotiate payment agreements, resolve customer concerns and help consumers get out of debt.
• General computer skills are required with the ability to navigate multiple screens and type 25 words per minute.
• Good decision‑making skills are required.

• A stable organization offering an exciting yet challenging employment opportunity,
• Growth potential, both personally and professionally.
• Comprehensive training to set you up for success.
• A supportive, dynamic team environment.
• The chance to make a meaningful impact by helping people navigate tough times.
• Great benefits (health, dental & vision Insurance) with the Employee only cost share is $201.44 per month and eligible the 1st of the month following 60 days.
• We offer a traditional 401k/Roth Plan with discretionary matching.
• Paid Time‑Off accruing up to 80 hours per year as of day 1 for the first 2 years (based on hours worked) along with 7 paid Holidays (after 60 days of employment)
• Paid Volunteer and Community Outreach Program that allows you to help others in the community,
• Compensation begins at $15.50–$17.00 per hour, depending on experience, plus commission.

See what it’s like to work at Professional Credit by visiting our website at  and checking out our video at the same link.

Apply today and start making a difference with Professional!

EOE/DFW