Senior Client Onboarding & Support Specialist

Hi there! We are South and our client is looking for a Senior Client Onboarding & Support Specialist!

• Eligibility:
  This position is open to candidates residing in Latin America.
• Application Language:
  Please submit your CV in English. Applications submitted in other languages will not be considered.
• Professional Presentation:
  We encourage you to showcase your professional experience by including a Loom video in the application form. While this is optional, candidates who provide a video presentation will be given priority.

Our Canadian-based client provides flexible & hybrid office spaces with an all-in-one software in order to manage offices and enable employees to work from anywhere. The industry is growing quickly at 30% YOY and it is forecasted that 30% of all office spaces will be flexible in 2030, unlocking great career potential and opportunities for members of their team in the future.

They are looking for a Senior Client Onboarding & Support Specialist that will be responsible for training & onboarding new clients and answering various support questions.

• You are fully proficient in English written and spoken.
• You are (very) tech savvy.
• You have more than 5 years of support experience in the software industry.
• You are familiar with tools like Zendesk, Intercom, or other support softwares.
• You love to talk to clients and ensure that they have a good experience.
• You love to write and teach.
• You think fast and love to figure things out.

• You will onboard clients on our software.
• You will answer to support requests.
• You will create self-serve knowledge base articles.
• You will help produce support videos in collaboration with the Customer Success Manager.
• You will help the Customer Success Manager with continuous improvement of the support operations.

Between 1.5k$ and 2.5k$ per month (Base + Commission) with an opportunity to grow inside the company.

Monday to Friday, 8.30 am to 5 pm EST.

15 days of PTO + 8 public holidays from Quebec.

If this opportunity sounds good to you,
send us your resume!