Customer Success Lead - Event Manager; Pharma Congress - Remote

Employer Industry: Event Management

• Competitive salary
• Comprehensive benefits package including health, dental, vision, and life insurance options
• 401K plan and paid holidays
• Remote work flexibility with the option to work from corporate headquarters
• Opportunities for career advancement in a global event management firm
• Access to a global giveback program for volunteer service

• Act as the primary contact for the operations team and elevate issues to the Customer Success Manager as necessary
• Lead event planning and management for significant client programs, ensuring adherence to client expectations
• Analyze and improve operational systems and processes to enhance service delivery
• Track and manage client budgets while identifying financial opportunities post-program
• Build proactive relationships with high-volume client meeting owners and ensure ongoing client satisfaction

• Minimum of three years of experience in the travel industry, specifically in managing meetings and events
• Proven ability to manage multiple projects simultaneously and deliver results under tight timelines
• Strong oral and written communication skills for both internal and client-facing interactions
• Experience with managing program life cycles, including reconciliation
• Must be able to travel up to 35% of the time, including internationally

• Knowledge of virtual and hybrid event options
• Familiarity with Cvent and database management programs
• Experience working in a virtual office environment
• Proximity to client headquarters offices
• Ability to train account team/planners on specific account processes and needs

#Event Management #Customer Success #Career Opportunity #Remote Work #Competitive Benefits

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