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Customer Success Manager
Remote / Online - Candidates ideally in
Coos Bay, Coos County, Oregon, 97458, USA
Listed on 2026-01-12
Coos Bay, Coos County, Oregon, 97458, USA
Listing for:
Cambium Learning Group
Remote/Work from Home
position Listed on 2026-01-12
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, HelpDesk/Support, Client Relationship Manager, Technical Support
Job Description & How to Apply Below
Employer Industry: Education Technology
Why consider this job opportunity:- Remote‑first organization offering flexibility in work‑life balance
- Opportunity for career advancement and growth within the organization
- Competitive reimbursement for setting up a home or remote office
- Engaging work environment focused on customer success and product adoption
- Chance to make a positive impact on K‑12 education systems and student learning
- Serve as the primary point of contact for assigned accounts, leading onboarding and implementation efforts
- Deliver tailored product walkthroughs and training to meet customer goals
- Create and maintain onboarding tools, documentation, and training resources
- Monitor customer activity and feedback to identify engagement opportunities and risks
- Manage renewals and identify upsell and expansion opportunities
- BA/BS degree in Business, Education, Communications, or a related field
- 2–4 years of experience in education, with 1–2 years in customer success, account management, or a related role How to Stand Out (Preferred Qualifications):
- Experience supporting sales‑related initiatives such as renewals, upsells, or expansion strategies
- Outgoing, energetic, and resourceful personality
- Experience managing multiple accounts with strategic, data‑driven engagement
#Education Technology #Customer Success #Remote Work #Career Growth #K12
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