Front Desk Clerk Remote

Responsibilities

• The chance to work 100% from the comfort of your home via a personal computer
• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

• High school diploma or equivalent.
• Excellent communication and organizational skills
• Exceptional customer service skills and able to interact in a positive and professional way.
• Customer service background preferred.
• Strong listener with the ability to empathize and problem-solve.
• Basic computer proficiency.
• A passion for fitness and health.

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance