Call Center Agent

Overview

Hotel Reservation / Call Center Agents

Hotel Reservation / Call Center Agents support our Golden Nugget Hotels and Casinos. This position is centered out of the Golden Nugget Casino and Hotel in Laughlin, Nevada. Work from Home will be available upon satisfactory completion of on‑site training.

• Answer all incoming calls in a friendly, energetic and efficient manner.
• Answer all incoming calls for all Golden Nugget properties.
• Provide guests with information concerning the hotel amenities and services.
• Obtain the necessary information from guest and utilize Casino Marketing Place (CMP) and Lodging Management System (LMS) to input reservations.
• Suggest relevant upsells and convert calls into reservations.
• Effective in following and achieving department sales goals.
• Knowledgeable on options offered by the hotels and upsell those options. Willing to learn as options change.

• The ideal candidate will have at least one (1) year of experience in a customer service setting, hotel/resort reservationist, front desk agent, or equivalent work experience.
• Exceptional Customer Service skills are essential for this position.
• Excellent communication skills, pleasant phone manner, excellent time‑management skills, and the ability to multi‑task several systems at once in a fast‑paced environment.
• Detail‑oriented, energetic and self‑motivated, able to type efficiently and accurately at a rate of 30 WPM.
• A speed‑test will be required to confirm at‑home capability. 30mbps minimum download speed is required.
• Experience with LMS/AS‑400 is required.
• Intermediate computer skills required, i.e. Web Browsing, Email, Typing.
• MS Outlook, Excel and Word.

• Multiple benefit plans to suit your needs
• Paid Time Off
• 401K
• Opportunities for advancement
• Positive and respectful work environment where diversity is valued
• Generous employee discounts on dining, retail, amusements, and hotels
• Community volunteer opportunities

The above information is intended as a high-level overview of the responsibilities and qualifications for the position and does not represent the full job description which will include all responsibilities, skills, duties, requirements, and working conditions associated with the job. For more information or to see the full job description, contact the Human Resources department at the location in which you are applying.

This position does not earn tips.