Customer Service Representative - Lincoln, NE

Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities.

The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.

To be considered for this role you must meet the following location requirement:

• Lincoln, NE (within a 60 mile radius)

Train and work onsite at Nelnet's 401 building, right in the heart of the new Telegraph District. You will spend time learning the position and building rapport with your team.

Once you’ve met the established performance expectations, you’ll have the opportunity to work from home. Many new hires reach this milestone around three months into the role, though the timing may vary depending on individual progress and support needs.

Pay: $16.50/hour

Potential to earn up to an additional $4.57 per hour based on benefit elections.

Training hours (5 weeks):
Monday-Friday 10:30 a.m.

- 7 p.m.

Shift post-training:

• Saturday: 9:00 a.m.
  
  - 1:00 p.m.
• Monday/Wednesday/Thursday/Friday 9:00 a.m.
  
  - 6:30 p.m.

Shift times are based on the company's needs and are not flexible at this time. During the training period, time off will generally not be available.

• Internet speed of 25 Mbps or higher required (you can test this by going to )
• Hardwired internet (Ethernet) connection router, cannot connect via Wi-Fi

In your role as a Customer Service Advisor you will serve as the face of Nelnet to our customers. Your primary responsibility includes helping customers with their student loans inquiries, whether it be general questions, payment processing or payment options.

We will provide you with a fun and engaging work environment as well as thorough training to ensure you are equipped to provide a superior customer experience. Each day your goal is to empower our customers to manage their student loans by providing a superior customer experience.

Nelnet is committed to providing our Customer Service Advisors with tools to develop and advance in their Nelnet career. Some examples of those tools are:

• Training to enhance your strong communication skills
• Cross training to utilize web chat, email, text and social media communication with our customers
• Participation in our various professional development programs
• Gaining the knowledge and ability to educate borrowers about their student loans
• Understanding the financial aspects of student loans and the components that go with it, such as interest rates and credit reporting.

• Employment and continued employment are contingent upon obtaining and maintaining a favorable Federal clearance (5C), providing required fingerprints and obtaining PIV-I card in our office
• Must be a United States citizen
• Must have resided in the United States 3 of the past 5 years
• The government security clearance process involves collecting and providing information such as 7 years of previous work experience, previous addresses, contact information of people that can verify this information, etc.
• Must not be delinquent or in default with any federal debt
• Final suitability determination is the sole discretion of the Department of Education

High school degree or equivalent preferred.

1+ year of customer service experience and/or general office experience preferred.

Experience in retail or other customer-facing positions or jobs that require a high degree of providing excellent customer experience is desired.