Hotel Customer Success Specialist

Hi there! We are South, and our client is looking for a Customer Success Specialist!

Note to Applicants:

• Eligibility: This position is open to candidates residing in Latin America.
• Application Language: Please submit your CV in English. Applications submitted in other languages will not be considered.
• Professional Presentation: We encourage you to showcase your professional experience by including a Loom video in the application form. While this is optional, candidates who provide a video presentation will be given priority.

Our client is a company redefining how hotels connect with guests through smart technology. Their platform helps hoteliers simplify operations, improve guest satisfaction, and grow their business.

We are looking for a Customer Success Specialist to join the team full-time. In this role, you will ensure that every client gets the most out of the platform, guiding them through onboarding, providing ongoing support, and building long-term relationships. This is a 100% remote position.

• Lead new clients through a smooth 4-week onboarding process, ensuring they are confident and fully set up on the platform.
• Serve as the first point of contact for clients via email, chat, and phone, resolving issues quickly and effectively.
• Build and maintain long-term relationships with clients, acting as a trusted advisor to help them reach their goals.
• Participate in on-site client visits and assist with training design and delivery when needed.

• 1+ year of experience in hotel operations (e.g., front desk, reservations).
• Familiarity with PMS, channel management, and revenue systems.
• Strong communication, empathy, patience, and problem-solving skills.
• Passion for hospitality and delivering excellent customer experiences.
• Fluent in Dutch; additional European languages are a plus.

• Opportunities for career growth and development.
• Access to top remote work tools and resources.
• Work within a diverse, multilingual team passionate about helping hoteliers succeed.

If this opportunity sounds good to you,
send us your resume!