Customer Service Advisor

Customer Service Specialist – Chase Bank

Elevate your career by joining us as a Customer Service Specialist at Chase Bank, a widely recognised leader in customer service in the UK.

At Chase, our customers rely on us for their financial needs. As a Customer Service Specialist, you'll be at the forefront of providing exceptional experiences, assisting customers with more complex needs. We empower our specialists to resolve customer issues efficiently and accurately, ensuring memorable quality service. You'll engage with customers primarily through calls, helping those with greater financial needs or managing more challenging personal situations.

As a new bank in the UK market, we are constantly seeking innovative ideas to enhance our service and colleague experience, and you will play a key role in our evolution.

• Deliver Excellence:
  Provide friendly, caring, and efficient service to our valued customers.
• Problem Solver:
  Resolve customer issues at the first point of contact, ensuring their needs are met with satisfaction.
• Team Collaborator:
  Work alongside teammates to elevate customer service and refine our processes.
• Digital Guide:
  Educate and assist customers with our digital app, as well as new product and service launches.
• Escalation Expert:
  Act as an escalation point for customers who need our help in more challenging moments.

• Customer service experience in financial services, banking or a contact centre environment.
• Customer‑Centric: A genuine passion for helping customers.
• Experience:
  
  Proven experience in a fast‑paced customer experience environment.
• Communication:
  Strong verbal and written communication skills, be an active listener.
• Solution‑Oriented:
  Ability to understand customer needs and find effective solutions.
• Growth Mindset: A passion for learning and personal development.
• Team Player:
  Ability to work collaboratively and advocate for customer service and the brand.

• Flexible
  
  Working Hours:
  
  35 hours per week over 4 days, with a blend of office and home working.
• Variety of
  
  Shifts:
  
  A range of shift patterns between 8 am and 9 pm, available 365 days a year.

Join Chase and be part of a team that is redefining the banking experience in the UK. Apply today and help us create unforgettable experiences for our customers!

We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

For more information about requesting an accommodation, please refer to our FAQs.