Healthcare Member Services Representative; Russian

Bilingual Member Services Representative (Russian) –

Location:

Colorado (Remote with On-Site Training)

Employment Type:

Full-Time

Join our team as a Member Services Representative, serving as the first point of contact for members enrolled in public health insurance programs. You will provide exceptional service, resolve inquiries, and deliver accurate information across more than 26 benefit programs. This call center supports 1.4 million members enrolled in Colorado Medicaid.

• Answer inbound calls from members regarding public health insurance programs.
• Deliver first-contact resolution by solving problems and addressing billing concerns.
• Explain benefits, rules, and policies clearly and accurately.
• Listen actively to members' questions and provide appropriate options and solutions.
• Utilize multiple systems to manage phone, chat, and email communications.

• 1-2 years of call center experience.
• Passion for helping others and delivering outstanding customer service.
• Strong critical thinking skills; ability to handle complex inquiries (not transactional).
• Reliability and ability to work independently.
• Comfortable working on a PC for 8 hours/day using multiple systems.
• Exceptional listening, questioning, and troubleshooting skills.
• Basic computer proficiency (Chrome, Google browser).
• Ability to simplify complex concepts for members.
• High level of self‑motivation and ethical self‑management.

• Bilingual in Spanish or Russian.
• Experience in customer service, finance, billing, administration, or healthcare policy.
• Familiarity with Health First Colorado or County Human Services eligibility processes.

• On‑site training required during the 1st full week and 6th full week; additional on‑site visits may be required if performance issues arise.
• Must live in Denver area.
• Must have a quiet, distraction‑free area for remote work, and the ability to connect to a router for internet connection.

Monday‑Friday: 8:00 AM to 4:45 PM. 45‑minute lunch break + scheduled breaks.

Contract to Hire position based out of Denver, CO.

The pay range for this position is $22.00 – $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This position is anticipated to close on Jan 17, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.