Dedicated Lifestyle Manager - Arabic Speaking

To complement our team in the United Kingdom, we are looking for an Arabic-speaking Dedicated Lifestyle Manager in the area of Luxury Lifestyle Management.

Ten Group is the global leader in lifestyle and travel services. Since 1998, our personalized, world-class and expert service has enabled world-renowned companies to achieve maximum customer satisfaction and retention. Today, we work with more than 50 global companies and serve millions of customers in over 52 countries from 22 select locations in major financial capitals worldwide.

• Advise our premium customers - on the phone and by email in Arabic and English
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• Process customer requests from the preparation of the offer to the billing of individual trips as well as in the areas of restaurant/club reservations, gift organization, tickets (sports, culture), spa/fitness, yacht, flowers, transport, sightseeing etc.
• Make reservations with restaurants, airlines, hotels, and destination agencies.
• Prepare tailor‑made offers and travel documents, create itineraries, obtain visas and administrative processing.
• Proactively inform and inspire customers about exclusive promotions and events, ensuring they benefit from unique opportunities.

• You have excellent language skills in professional Arabic and English
  , in written and spoken (C2 according to The Common European Framework).
• Have completed tertiary qualification or equivalent training, ideally in the field of tourism.
• Have several years of professional experience in the travel industry, a tour operator or in a travel agency, or at least 3 years of professional experience in luxury concierge, hospitality or high‑end customer servic.
• Have GDS knowledge (preferably Amadeus) and excellent destination knowledge.
• Have a strong passion for everything related to travel and the luxury lifestyle, including gastronomy, events and culture.
• Are service‑oriented, flexible and able to work under pressure.
• Have a positive attitude and identify with Ten Group values.
• Have excellent communication skills.
• Value exceptional service and live by this motto.
• Are available on a full‑time basis (40hrs per week).

• Located in United Kingdom.
• Please note that if you live within a commutable distance of the office you will have the opportunity to work in a hybrid model – at least 3x per week in the office.
• A secure home office at your confirmed address, free from background noise or other distractions.
• You must meet our minimum internet speeds if you want to work remotely / in our hybrid model and this will be checked during the recruitment process and again when you join. We also have a great office that you can work from as an alternative.

Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also through annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way to support development.

• Acompetitive salary depending on experience, plus a performance-based bonus.
• Hybrid working. You can combine working from home and working from the office. If you don’t live near our office then we are open to fully remote working options too.
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.
• Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
• Extra Rewards. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.
• Remote Working Holidays- possibilities to Travel and Work anywhere in the world!
• Employee Discount.
  
  Access to lots of great travel and entertainment discounts as our clients’ members would!
• Be part of our global, dynamic, and inclusive Team, with diversity at its core.
• Genuine career opportunities within a dynamic and international company.

Ten Life Group is a…