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Job Description & How to Apply Below
Mercier Consultancy is thrilled to offer a position for a Spanish Speaking Customer Support Representative for our Online Streaming Service! In this role, you will be the primary point of contact for our Spanish-speaking customers, assisting them with their inquiries and ensuring they have a smooth and enjoyable streaming experience. Your effective communication skills in Spanish will be essential in helping users navigate our platform.
This is an excellent opportunity for individuals who are passionate about entertainment and customer service, and who thrive in a fast-paced environment. Join our dedicated team and help us enhance the viewing experience for our customers!
Responsibilities- Respond to customer inquiries in Spanish via email, phone, and chat
- Assist users with questions regarding account management, subscription details, and troubleshooting
- Document customer interactions and solutions accurately in our CRM system
- Collaborate with internal teams to resolve user issues and enhance service quality
- Provide recommendations and support to optimize user engagement with our platform
- Gather user feedback to improve our offerings and user experience
- Participate in training sessions to stay informed about service updates and new features
- Fluency in Spanish and English, both written and verbal
- Previous experience in customer support, ideally in online services or the entertainment industry
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- A proactive approach to ensuring customer satisfaction
- Ability to manage multiple inquiries in a fast-paced environment
- Familiarity with customer support tools and platforms
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Relocation Package ( Flight, Transfer and Hotel )
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
- 2 extra bonus pais at the 3rd and 6th month for candidates starting in June, July or August 2025.
- Support In Finding Accommodation After Hotel
- Fully Paid Training
- Free Greek Course
- More Benefits and Discounts
- And More...
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