Inbound Call Center Agent

Position Details

• MUST BE ABLE TO START JANUARY 21st.
• THIS IS A 3 MONTH CONTRACT
• Job Description
• MUST LIVE NEAR PHOENIX, AZ
• This position requires at least one year of call center experience, availability to work in the Central Time Zone, and mandatory attendance during training with no exceptions.
• Handle inbound calls from Members, Clients, and Facilities to verify eligibility and coordinate non-emergent transportation and/or paratransit services utilizing transportation management systems in order to meet contract service levels
• Customer Service Representatives (CSRs) are the frontline for handling high-volume calls (100+ per day) and assisting members with ride ETAs and scheduled transportation to and from doctors' appointments.
• Responsibilities include managing incoming calls and processing requests members may have.
• Agents are expected to meet KPI metrics consistently.
• Please note that there is a requirement for all agents to have hardwired capabilities in addition to completing an internet speed check.
• Shift: Will work a shift between the time frame of 5am - 5pm after training.
• Pay: $16/hr
• Qualifications:
  • Minimum 1 year of call center experience ( All industry call center experience is welcome)
  • Preferred:
    Experience handling high-volume calls (approx. 80-100/day)
  • Automatic dialer system - calls are back-to-back
  • Must have a dedicated workspace and 30mbps internet speed (no hotspots)

This is a Contract position based out of Tempe, AZ.

The pay range for this position is $16.00 - $16.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully remote position.

This position is anticipated to close on Jan 15, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.