Remote Customer Experience & Quality Specialist

A customer experience solutions provider is looking for a Customer Experience and Quality Specialist to join their team. This remote role is focused on delivering exceptional customer service through webchat and email, managing complaints, and conducting quality audits. The ideal candidate will have demonstrated experience in customer service and complaints handling as well as strong analytical and communication skills. With a salary of £27,100 per year, the position requires flexibility to work weekends and occasional evenings.