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Remote CX Leader DTC E‑Commerce
Remote / Online - Candidates ideally in
Cape Town, 7100, South Africa
Listed on 2026-01-11
Cape Town, 7100, South Africa
Listing for:
Tidal
Full Time, Remote/Work from Home
position Listed on 2026-01-11
Job specializations:
-
Customer Service/HelpDesk
Ecommerce, Technical Support
Job Description & How to Apply Below
A leading remote placement agency is seeking a Customer Experience Manager to oversee the CX operations for a rapidly growing DTC e-commerce brand. This role requires a proven leader to manage performance across various channels, ensuring world-class service and maintaining high customer satisfaction. The ideal candidate has 3-5 years of customer experience leadership experience, excellent English communication skills, and a track record of improving support metrics.
This is a full-time remote position with a commitment of approximately 40 hours per week.
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