Neighbourhood Officer; FTC

Role Overview

As a neighbourhood officer, you'll be the main contact for your customers within your patch. As their go‑to person, they can talk to you about a range of matters in relation to their tenancy conditions, health and safety issues, rent/service charges, repairs and more.

The overall aim of this role is to help create attractive, safe and sustainable communities for our customers to live in. As part of this, you'll make sure we offer them good quality and "value for money" services.

You'll soon get to know and understand who our customers are and be able to identify the support they may need to keep their tenancies. You'll also recognise when you'll need to make referrals to the tenancy support team, so that things are put in place for customers to keep & maintain their tenancies.

As this role involves travel, a full UK driving licence and access to a vehicle for business use is a requirement. Business mileage will be paid. While you'll have a designated patch, all neighbourhood officers are expected to occasionally provide cover/support to other areas when needed.

• Act as the main contact for customers within your patch, handling tenancy conditions, rent/service charges, repairs and more.
• Provide support for health and safety matters, ensuring safe and sustainable living environments.
• Identify and assess the support customers may need to maintain their tenancies.
• Make referrals to the tenancy support team when required.
• Travel to cover your patch and provide support to other areas as needed.

• Strong customer focus with the confidence to handle challenging customers and neighbour disputes.
• Demonstrable experience of working with the general public face-to-face, or in a public services environment.
• Awareness/understanding of the social housing sector; experience in housing management/law is an advantage.
• Resilience, assertiveness and the ability to work under pressure.
• A full UK driving licence and access to a vehicle for business use.

• £40,332 + discretionary bonus
• 12‑month fixed term contract, full time (37 hours a week)
• Remote working role based out of the Basingstoke office, predominantly covering the Waverley area (including Godalming, Farnham and Haslemere).

• 26 days holiday (plus bank holidays) pro‑rata, with the opportunity to buy or sell annual leave.
• A productivity‑related bonus scheme to enhance your take‑home.
• A generous contributory pension of 6%. We will match employee contributions between 7% and 10%.
• Life assurance paid at 3 times annual salary.
• Private medical insurance.

We're VIVID! – We offer a vibrant, friendly, inclusive culture that supports, develops and attracts the best people.