Support Administrator, Customer Service​/HelpDesk

Join our Services Delivery team supporting loan repayments for Scottish Government‑funded schemes. We're a collaborative customer‑focused group making a real impact for people and communities.

As a Repayment Support Administrator you’ll support the management and reconciliation of loan repayments, resolve queries and process change requests. You’ll deliver high‑quality customer service via phone and email and address internal reporting needs as required.

• Manage inbound customer enquiries and outbound debt recovery calls/emails, always providing excellent customer service
• Efficiently handle queries relating to loan repayment accounts
• Implement Energy Saving Trust credit control process for missed repayments, contacting customers by email/letter/telephone
• Support identifying and correcting loan repayment schedule errors
• Calculate and discuss interest due on loans
• Administer repayment support requests
• Support Loan Fund and Collections with complex ad‑hoc reporting requests

• Strong administrative experience with excellent numeric skills, ideally in finance/collections
• Excellent organisational skills; able to prioritise in a demanding setting
• Ability to work independently with minimal supervision
• Well‑developed communication and customer service skills (verbal and written), confident supporting potentially vulnerable individuals
• Good working knowledge of Microsoft Office suite

Energy Saving Trust is a leading and trusted organisation dedicated to promoting energy efficiency, low‑carbon transport and sustainable energy use. We aim to address the climate emergency and deliver the wider benefits of clean energy as we transition to net zero.

At Energy Saving Trust we don’t just offer jobs; we offer careers. For our people, being part of the effort to address the climate emergency makes working for us truly meaningful and rewarding.

At Energy Saving Trust, flexibility isn’t just a policy; it’s how we work. Most of our roles can be done remotely and many of our people choose to work from home full‑time. Prefer an office environment? We have welcoming spaces in London, Edinburgh, Belfast, Cardiff and Hadleigh for those who want to connect in person.

• Generous holiday (25 days + bank holidays + extra Christmas leave)
• True flexibility in how and where you work
• Strong pension & life assurance
• Enhanced family leave
• Green travel perks (EV scheme, cycle to work)
• Professional development support
• Yearly wellbeing allowance

We want to ensure that our recruitment process is inclusive and accessible for everyone. If you think you may need additional support or reasonable adjustments, please get in touch with us or call reception on 44 (0). We will do our very best to support you.

Energy Saving Trust is committed to creating a diverse, inclusive and equitable workplace where everyone can be themselves and be supported to be their best. We strongly encourage applicants from a wide range of backgrounds and with different identities and experiences to apply for roles with Energy Saving Trust.

We are a Disability Confident, Committed employer and we ring‑fence a minimum number of interview slots for candidates who apply via the Disability Confident scheme and meet the criteria for a role. Find out more here.

You can find out more about our commitment to diversity and inclusion here.

To avoid disappointment you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications is received. Unfortunately once a vacancy has closed we are unable to consider further applications.

Please note that we are unable to provide visa sponsorship for this post. To apply you must be able to demonstrate your eligibility to work in the UK.

• Ruby
• macOS
• Computer Networking
• Windows
• TCP
• Customer Support
• Linux
• Shell Scripting
• VPN
• DNS
• Technical Support
• Troubleshooting

Employment Type: Full time

Experience: Years

Vacancy: 1