Business Office Associate

7202 - Sample Road - 1700 W Sample Rd, Pompano Beach, Florida, 33064

Car Max, the way your career should be!

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Under general direction from the Business Office Manager, this position is responsible for providing exceptional customer service in a fast‑paced, team‑oriented environment during the sales, auction, and appraisal process. Duties include cash management, processing and auditing paperwork, and answering questions and handling incoming calls.

• Assist store personnel and all store departments in their daily functions while adhering to Car Max guidelines.
• Provide customer service by greeting customers, balancing overflow traffic, listening to and answering customer questions, and explaining the paperwork process.
• Seek win/win solutions for the customer and partners appropriately.
• Process paperwork associated with retail/wholesale automobile sales, which may include printing daily reports, maintaining deal jackets, contacting finance companies regarding contracts, obtaining required information regarding registration and/or titling, processing reassignments, and auditing completed paperwork.
• Process auction sales, dealer registration, and/or appraisal lane purchases, including the collection of titles and ensuring proper paperwork and signatures from customers before sending documentation to the Home Office for draft funding.
• Manage multiple pay types, including receiving and counting money, distributing funds, preparing deposits, and handling the safe with considerations to security and loss prevention.
• Process paperwork affiliated with the state DMV, which may include submitting paperwork necessary to title or register a vehicle or obtaining a title after the sale.
• Mentor new Business Office Associates, and train other store departments on Business Office processes and procedures.
• Perform clerical responsibilities, such as copying, filing, reconciling missing dealer plates or information, and data entry into Microsoft Excel and proprietary systems as required for logging vehicle registration tags.
• Answer multi‑line phone calls, respond to callers’ needs, and direct calls as appropriate.

• Pleasant, but noisy office environment.
• Numerous distractions and disruptions due to incoming communication.
• May require walking or standing for extended periods of time.
• Variety of work schedules with shifts that include nights, weekends, and holidays.
• Wear Car Max clothing (acquired through the company) at all times while working in the store.

• Ability to read, interpret, and transcribe data to maintain accurate records.
• Use resources and partnerships to balance the needs of the customer and the business.
• Understand numeric filing systems.
• Use word processing, spreadsheet, and other programs, displaying intermediate PC skills.
• Prioritize and multi‑task in a deadline‑oriented environment, requiring above‑average organizational skills and attention to detail.
• Lift objects that weigh up to 15–20 lbs.
• Speak and listen effectively with internal and external customers, in person, over the phone, and in writing.
• Complete Car Max‑provided training as required.
• Develop partnerships with Sales team and other departments to provide quality customer service.
• Maintain confidentiality of all records, files, and reports within the scope of the position.
• Report asset protection and/or human resource related issues to management.

Upon an applicant's request, Car Max will consider reasonable accommodation to complete the Car Max Job Application.

• Entry level

• Full‑time

• Administrative
• Retail