Customer Service Trainee - WFH

About Our Organization

For decades, our mission has centered on supporting hardworking families throughout North America. We proudly partner with
thousands of unions and member-driven organizations
, providing their communities with clear, dependable guidance on the benefits designed to protect them. As the
only fully unionized benefits provider
, we hold ourselves to a higher standard of integrity, transparency, and service. Families place their trust in us—and we work every day to honor that trust.

This is more than a remote role—it’s an opportunity to make a real impact. You’ll work with union members who have
specifically requested
to review their benefit options. Your job is to assist them, educate them, and ensure they fully understand the resources available to support their families.

Your responsibilities will include:

• Connecting with members
  through phone calls or virtual meetings

• Coordinating and leading scheduled benefit consultations

• Explaining program details clearly and simply
  , without jargon

• Completing digital documents and forms accurately

• Providing follow-up communication
  to maintain strong, ongoing relationships

Every interaction you have helps families feel more confident about their coverage and their long-term financial protection.

• Competitive Weekly Income
  – plus performance-based bonus opportunities

• Advancement Opportunities
  – a structured path to leadership roles

• Flexible Work Schedule
  – design your full-time hours around your life

• Fully Remote Work
  – operate entirely online with proven systems in place

• Residual Income
  – earn long-term commissions through renewals

• Comprehensive Benefits
  – health, dental, and vision options available

• Professional Development
  – continuous coaching, mentorship, and training

• Annual Company Trips
  – all-expenses-paid travel to destinations such as Cancun, Puerto Rico, Las Vegas, Disney, and the Bahamas

We’re looking for individuals who demonstrate:

• Strong and confident communication skills

• Reliable organizational habits and attention to detail

• A genuine interest in helping, guiding, and educating others

• A high school diploma or equivalent

• Experience in customer service, retail, or sales (an asset, but not required)