Customer Service Representative

Customer Service Representative page is loaded## Customer Service Representative remote type:
Fully Remote locations:
St. Petersburg, FLtime type:
Full time posted on:
Publié aujourd'huijob requisition :
R0033278
** About Specialty Program Group:
** Our goal is to partner with industry-leading specialty businesses to provide them with the ability to achieve their goals and optimize their businesses. Specialty Program Group offers access to capital and investment, deep carrier relationships, creative thinking, product development and broad distribution, while allowing our businesses to maintain the essence of what makes them successful. Specialty Program Group delivers leading-edge specialty expertise backed by transformative digital capabilities and sophisticated data and analytics.
** About Squaremouth:
** Squaremouth was launched in 2003 with the core goals of becoming the best workplace for its employees and the best place for customers to buy travel insurance. In 2014, we utilized our travel insurance expertise to develop and launch Tin Leg, a travel insurance brand with policies designed to address our customer’s most common and pressing travel concerns. Tin Leg quickly became one of the most popular travel insurance providers on  and continues to offer some of the most comprehensive products in the travel insurance market.

We’ve grown from a small team to a company of over 50 employees, gaining national and international recognition along the way as one of the best customer service teams and best places to work. Widely recognized for our company culture, we are proud of most recently being named one of the Best Workplaces in America in 2023 by Inc. Magazine!

Continuing to strive toward its goal of being one of the most innovative companies in the field, Squaremouth was acquired in April 2023 by Specialty Program Group (SPG), a leading operator of specialty insurance brokerages and underwriting facilities. Today, , and its multi-award winning customer service team, has helped over 3 million travelers save time and money to find the best travel insurance policy for their trip.
** Job Summary
** Our company is a leading provider of travel insurance solutions, committed to ensuring that travelers have peace of mind while exploring the world. We offer a range of comprehensive travel insurance policies designed to meet the diverse needs of our customers.

We are seeking a
** Remote Call Center Agent
** to join our team and assist consumers in choosing the right
** travel insurance
** policies. As a Call Center Agent, you will be responsible for providing exceptional customer service, answering inquiries, and guiding customers through the process of selecting the best insurance coverage for their travel plans. This is aremoteposition that requires excellent communication skills, attention to detail, and a passion for helping people.
** Customer Service Representative Responsibilities:
*** Engage with customers via phone, email, and chat to understand their travel insurance needs.
* Educate customers about our insurance products, including coverage options, benefits, and pricing.
* Assist customers in comparing different insurance plans to help them make informed decisions.
* Address customer concerns, questions, and objections in a professional and courteous manner.
* Collaborate with team members and other departments to resolve customer issues and ensure customer satisfaction.
* Stay updated on industry trends, product changes, and regulatory requirements related to travel insurance.
** Requirements:
*** Strong customer service and computer skills.
* Excellent written and oral communication.
* Attention to detail is imperative.
* Ability to work independently in a remote environment and manage time effectively.
* Remote/Work From Home experience preferred.
* Background verification must not inhibit ability to obtain insurance licenses.
* Candidates must have reliable internet/wifi - Internet connection speed-test required.
* Previous experience in a customer service or sales role, preferably in the insurance or travel industry.
* Strong active listening and problem-solving abilities.
* Willingness to undergo training and…