Freedom Boat Club - Call Center Representative; Remote

Freedom Boat Club - Call Center Representative (Remote)

Join to apply for the Freedom Boat Club - Call Center Representative (Remote) role at Brunswick Corporation

The Member Experience Representative will report to the Member Experience Supervisor and assist in all activities associated with inbound and outbound customer operations for our members. They are responsible for directing phone calls and emails to the appropriate teams/locations, entering new leads, assisting current members with their membership and account questions, processing transactions, and follow-up on outbound calls.

• Embrace change and growth as the Member Experience Center continues to expand rapidly.
• Demonstrate strong customer service skills with a focus on creating positive member interactions.
• Respond to phone calls and emails promptly and professionally.
• Utilize multiple computer applications, including Salesforce, Sales Optima, Microsoft Office Suite, Microsoft Teams, and Fleetio.
• Exhibit excellent verbal and written communication skills.
• Manage multiple tasks effectively while maintaining a high level of organization and attention to detail.
• Work independently as well as collaboratively within a team environment.
• Adapt to a fast-paced setting with evolving processes and procedures.
• Protect and maintain the confidentiality of members’ personal information.
• Handle high-volume inbound and outbound communications, including phone calls and emails.
• Assist members with reservations, billing inquiries, payment updates, membership holds, transfers, contract changes, and cancellations.
• Manage Fleetio tasks such as vessel transfers, sea trial inspections, and out-of-service requests.

• Proven customer service experience, including the ability to de-escalate challenging situations.
• Comfortable working in a fast-paced environment with evolving processes and priorities.
• Strong commitment to safeguarding and protecting customer personal information.
• Proficiency with computers and experience using Microsoft Office Suite.
• High school diploma or equivalent required.
• 2–3 years of relevant work experience.
• Ability to successfully pass a drug screening and background check.

• Boating experience preferred
• Knowledge of local waterways
• Ability to maintain a positive attitude during times of high volume
• Positive, cooperative attitude with the capability of working unsupervised

• This is a fully remote position that requires using a computer, Ring Central phone system and multiple monitors.
• Member Experience Center
  
  Hours:
  
  8AM - 5PM, 40 hours per week, Monday through Friday
• Some holiday availability required.

The hiring range for this position is $37,440 to $48,100 annually. The actual base pay offered will vary based on multiple factors including job-related knowledge/skills, relevant experience, business needs, and geographic location. Compensation decisions are dependent upon the specifics of the candidate’s qualifications and the business context. At Brunswick, it is not typical for an individual to be hired at or near the top end of the salary range for their role.

Compensation decisions are dependent upon the specifics of the candidate’s qualifications and the business context.

In addition to base pay, this position is eligible for an annual discretionary bonus. This position is eligible to participate in Brunswick's comprehensive and high-quality benefits offerings, including medical, dental, vision, paid vacation, 401k (up to 4% match), Health Savings Account (with company contribution), well-being program, product purchase discounts and much more. Details about our benefits can be found here.

Why Brunswick: Whatever tomorrow brings, we’ll be at the leading edge. As the clear leader in the marine industry, we re committed to our values and supporting our exceptional people. We offer valuable benefits including a competitive 401(k) plan with company match, discounted membership rates, and much more. In addition, we’re proud of being recognized for making a splash with numerous awards!

About Freedom Boat Club Freedom Boat Club – the world’s largest members-only boat club – was founded…