Customer Success Manager ll

Why consider this job opportunity

Competitive pay and benefits including Discretionary time off, Medical, Dental & Vision Insurance, and 401(k);
Opportunity for career advancement and growth within the organization;
Collaborative work environment that encourages teamwork;
Engage with a diverse client portfolio, helping businesses innovate and transform digitally;
Flexibility to work from home, customer sites, or regional offices as needed.

• Manage a portfolio of clients, focusing on customer retention, adoption, and engagement to ensure ongoing success with the product
• Develop strong relationships as a trusted advisor, leveraging product expertise to maximize client use and adoption of best practices
• Proactively handle a variety of customer-related projects and initiatives, ensuring high levels of customer satisfaction
• Conduct regular progress reviews and collaborate with clients to create Success Plans that align their objectives with the product offering
• Act as a liaison for customer queries, working with internal teams to ensure timely resolutions

• Minimum of 3 years of experience in Customer Success, Professional Services, Technical Account Management, or similar roles
• Strong interpersonal and communication skills for building relationships with customers and colleagues
• Analytical skills to evaluate product and service-related situations and drive data-driven decision-making
• Ability to thrive in a fast-paced environment and adapt to changing priorities
• Excellent problem-solving skills to navigate complex customer challenges

• Technical understanding of Vonage Contact Center or similar CCaaS products
• Experience in the Contact Center industry or with a CCaaS technology provider

#Cloud Communications #Customer Success #Career Opportunity #Competitive Pay #Team Collaboration

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